By Steve Diller,Nathan Shedroff,Sean Sauber
Distracted via conventional metrics and mounting entry to facts, leaders are blinded to what it really takes to create higher price for his or her companies: significant, long term relationships with their customers.
In Blind Spot, you are going to find out how unparalleled organizations—from Disney to Instagram—innovate and maintain important, efficient client relationships. Blind Spot's classes carry a groundbreaking standpoint shift and win-win technique in your consumers, your business—and even your shareholders.
Read or Download Blind Spot: Illuminating the Hidden Value In Business PDF
Best customer service books
Improve compliment for carrier Innovation: "To the CEOs of all carrier businesses I care for: learn THIS booklet! " -- Dave Wascha, senior director, Bing Product administration, Microsoft company "Lance Bettencourt deftly blends his educational and consulting event to supply an example-rich, readable, functional, and cutting edge dialogue of carrier innovation.
A funny guide for street warriors from anyone who has been there. A how-to for revenues reps at the street, full of little tidbits of excellent recommendation and refined (and not-so-subtle) humor.
Advertising and marketing to Win: Designs and Campaigns to accomplish marketplace Dominance makes a speciality of what it takes to perform real-time advertising and marketing and deal with unpredictable occasions . This publication, explains assessing conflict scenes, constructing motion plans, construction and deployi
Options and motion Steps to please Your consumers NOW! construct a frame of mind and a toolset to convey your provider UP! increase a carrier tradition that sizzles and succeeds. follow confirmed concepts to catch up with for your buyers. POLISH your belief issues to create confident impressions. LEVERAGE purchaser worth dimensions for long term gains.
- 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
- Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
- Forever Young Strategy: La fórmula emocional de la eterna juventud profesional y empresarial (Spanish Edition)
- Personalization: Data-Driven Print and Internet Communications (Printing Industry Center Series Book 4)
- The Nanosecond Salesperson
Additional info for Blind Spot: Illuminating the Hidden Value In Business
Blind Spot: Illuminating the Hidden Value In Business by Steve Diller,Nathan Shedroff,Sean Sauber