Customer Service for Professionals in Health Care: Key by Wendy Leebov Ed.D. PDF

By Wendy Leebov Ed.D.

ISBN-10: 1479364053

ISBN-13: 9781479364053

supplying nice customer support in healthcare is an ongoing challenge.

This brief e-book is a good consultant to customer support necessities for entrance line employees. wealthy with interactive routines and self-help instruments, employees turn into clearer at the 16 residence principles of purchaser provider. in addition they elevate their understanding in their personal present habit in comparison to the behaviors that mirror nice customer support. This publication makes an excellent reputation present and aid for person training or employees improvement with groups.

Customer provider has the concrete abilities that could lead you and your group to major progress.

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Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience by Wendy Leebov Ed.D.


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